Sales doesn't respond to emails.

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hcdbey
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Sales doesn't respond to emails.

Post by hcdbey »

I write this message with regret.

I very much like my MAX V2 printer and don't wish to say negative things about SeeMeCNC but they have recently failed to communicate with me. I ordered two spools of filament and have been waiting for the order since October 1st. Since November 2nd, they have ceased responding to my email questions about the shipment. I have not said anything rude or accusatory that should prompt such lack of communication.

If anyone knows who I might speak with about this, please provide a name and a telephone number.

Hank

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Jimustanguitar
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Re: Sales doesn't respond to emails.

Post by Jimustanguitar »

That doesn't sound normal at all, I'm sure that something funny is afoot because they're very responsive. Have you tried the chat function on their website or called them on the phone? http://seemecnc.com/pages/contact-us

jjjohnson
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Location: Goshen, Indiana

Re: Sales doesn't respond to emails.

Post by jjjohnson »

I am the Customer Support Specialist here at SeeMeCNC and will be happy to help out.

I am glad that we got a chance to chat on the phone and get this straightened out today.
JJ

hcdbey
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Re: Sales doesn't respond to emails.

Post by hcdbey »

JJ at SeeMeCNC support was very helpful. He got the filament on its way to me on the same day. Thanks JJ.

Unfortunately, the filament now needs to reach me in Bamako, Mali, Africa and this morning the Radisson Hotel here was attacked by gunmen and 170 people were taken hostage. Air France has cancelled flights to Bamako and other airlines might follow suit. The filament might be further delayed but I don't think SeeMeCNC support can do much about that.

Hank

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Eaglezsoar
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Re: Sales doesn't respond to emails.

Post by Eaglezsoar »

hcdbey wrote:JJ at SeeMeCNC support was very helpful. He got the filament on its way to me on the same day. Thanks JJ.

Unfortunately, the filament now needs to reach me in Bamako, Mali, Africa and this morning the Radisson Hotel here was attacked by gunmen and 170 people were taken hostage. Air France has cancelled flights to Bamako and other airlines might follow suit. The filament might be further delayed but I don't think SeeMeCNC support can do much about that.

Hank


I am so sorry to hear that 170 people were taken hostage. I pray that those people are released without harm.
This century has begun start out bad in the arena of world events. All we can do is pray.

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