stops at: preparing to slice model

[ken cummings]

I have a new orion printer with the factory installed software. Linked to a matter control touch. Yesterday I downloaded a cow pattern from thingiverse and printed it three times as well as a Dorus little dragon. When I added the cow again and sent Print all I get is : preparing to print . I expect I pushed a wrong button adjusting the settings or something like that. Also while printing the flattish cow pattern the drive has taken to clicking, possibly being driven too fast and back-lashing. I raised the temp to 215C and slowed the feed rate to 90% with no improvement.
Any ideas please?

[ken cummings]

The old orange filament I was using has some twist in in from the reel and hours after I stopped printing it snapped apart on its own

[Eaglezsoar]

The old orange filament I was using has some twist in in from the reel and hours after I stopped printing it snapped apart on its own

Thanks for letting us know what the problem was. That has happened to me before and I swore that I would never use that manufacturer again but then I forgot
who it was. Happy printing!!

[ken cummings]

Um, that was not the problem. The stale filament was just an aside. The machine still responds to PRINT with preparing to slice model. I left it off over-night. When I turned it on it started to slice what I had left in the print queue. I didn't want that thing and stopped it. It then went directly to that preparing to response. Should I reset the tablet and reinstall the software?

[ken cummings]

I tried putting two items in the queue and sent Print to the first one. It got as far as: writing layers 1/48 for a small wingnut. Maybe an error in the code somewhere. Any fixes?

[ken cummings]

still will not start creating layers.

[ken cummings]

My other half downloaded an update to our Mattercontrol Touch before we had resolved earlier problem. Now the Touch is completely locked up. We are taking the case directly to MatterControl.