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Re: Opinion on something that might ultimately help this for
Posted: Wed May 28, 2014 1:30 pm
by JohnStack
So here is the debate statement and question:
FAQs are expert posts. In other words, they are the correct way to do something - mostly likely asked over and over again.
To summarize:
Forums are made up by community members who post.
Wikis are generally crowdsourced as well.
Moderators moderate.
FAQs are crowd-sourced content - delivered by moderators/content experts.
Question:
Can a wiki survive alongside an FAQ system? Do you choose?
Re: Opinion on something that might ultimately help this for
Posted: Wed May 28, 2014 5:40 pm
by brent
Eaglezsoar wrote:brent wrote:WhatTheFAQ
I like that one the best of them all.
Thanks Eagle, it should be pronounced 'whatthefack'
Re: Opinion on something that might ultimately help this for
Posted: Wed May 28, 2014 9:04 pm
by Captain Starfish
JohnStack wrote:So here is the debate statement and question:
FAQs are expert posts. In other words, they are the correct way to do something - mostly likely asked over and over again.
To summarize:
Forums are made up by community members who post.
Wikis are generally crowdsourced as well.
Moderators moderate.
FAQs are crowd-sourced content - delivered by moderators/content experts.
Question:
Can a wiki survive alongside an FAQ system? Do you choose?
I reckon a wiki and FAQ serve slightly different purposes. If I have a problem, go first to the FAQ where 80%, the commonly occurring questions, are answered and you're done. Need more detail or the question didn't make it to the FAQ? That's where the wiki comes in.
BUT
A FAQ, wiki and a forum? Nah. Overkill. The role the wiki gets relegated to by the presence of the FAQ is more than adequately performed by appropriate use of stickies in the forum.
Re: Opinion on something that might ultimately help this for
Posted: Wed May 28, 2014 9:11 pm
by Eaglezsoar
Captain Starfish wrote:JohnStack wrote:So here is the debate statement and question:
FAQs are expert posts. In other words, they are the correct way to do something - mostly likely asked over and over again.
To summarize:
Forums are made up by community members who post.
Wikis are generally crowdsourced as well.
Moderators moderate.
FAQs are crowd-sourced content - delivered by moderators/content experts.
Question:
Can a wiki survive alongside an FAQ system? Do you choose?
I reckon a wiki and FAQ serve slightly different purposes. If I have a problem, go first to the FAQ where 80%, the commonly occurring questions, are answered and you're done. Need more detail or the question didn't make it to the FAQ? That's where the wiki comes in.
BUT
A FAQ, wiki and a forum? Nah. Overkill. The role the wiki gets relegated to by the presence of the FAQ is more than adequately performed by appropriate use of stickies in the forum.
Well said!