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Rostock serious business problems.

Posted: Tue Feb 26, 2013 11:46 pm
by mattknz
Hello, I'm going to try to be civil here but this Rostock Max kit is ridiculous.

First, your laser cutter isn't cutting straight down so all the pieces are skewed.
Second, your ABS injection molded struts are much too small and required 20 minutes each of sanding and fitting. Have you ever heard of quality control?
Third, you should at least warn people that building your machine will take 67+ hours because of your lack of attention to part count and design.
Fourth, the LCD display is not compatible with Rambo only Ramps 1.4 and you don't even send the connectors to rewire.
Fifth, your wires are the wrong lengths and need extensions, why not save 1000's of people 2 hours by putting the right length wires in the kit?
Sixth, you didn't send me a build plate or a flexible-cable-wire-keeper-thingy and I had to scrounge one from a dumpster.
Seventh, the metric system! Use it if you ever want to join the global marketplace. Sourcing your crazy stripped phillips screws is a pain.
Eighth, your marlin firmware doesn't work and returns an "error:0 Extruder turned off. Mintemp triggered! ERRN5 m220 er stopped deu to errors"

I'm probably going to make a review and post it on YouTube to shut down your sales and give you time to fix this shit.

Re: Rostock serious business problems.

Posted: Wed Feb 27, 2013 12:08 am
by cambo3d
i dont know if this is considered business problems. its more like quality control problems.

have you talked to the guys at seemecnc to fix your skewed parts?

the lcd doesn't come with an adapter/wiring harness for rambo board yet, so you have to make your own wiring harness. http://www.reprap.org/wiki/RamboLCD or http://www.geneb.org/rostock-max/lcd-in ... -guide.pdf

this is made in the usa so standard parts are more common vs metric.

there are plenty of guys here on the forum that will help you with your firmware problem. by the way i've seen that issue on another post. maybe you have the incorrect firmware. edit: its listed in the assembly manual for that exact problem.

i'm not gonna say my build is gonna go smooth, i'm expecting some hiccups. as i found out by reading others post on here before I decided to purchase.

all these questions could have been asked before you decided to make a purchase. also why didn't u get on the forums and ask/research others opinions? It would have saved you some trouble.

Re: Rostock serious business problems.

Posted: Wed Feb 27, 2013 12:26 am
by mattknz
With regards to the current error--

"error:0 Extruder turned off. Mintemp triggered! ERRN5 m220 er stopped deu to errors"

I've checked the thermistors with my multimeter and they are about 117Kohms give or take at the rambo connector sockets. They are definitely working.

Mhackney had the same problem and gross and neither of them have had a fix.

I'm using the current git version of the marlin firmware.

Re: Rostock serious business problems.

Posted: Wed Feb 27, 2013 1:10 am
by cambo3d
mattknz wrote:With regards to the current error--

"error:0 Extruder turned off. Mintemp triggered! ERRN5 m220 er stopped deu to errors"

I've checked the thermistors with my multimeter and they are about 117Kohms give or take at the rambo connector sockets. They are definitely working.

Mhackney had the same problem and gross and neither of them have had a fix.

I'm using the current git version of the marlin firmware.

have you looked at page 121 of the rostock assembly manual. there is a section on that minitemp error

Re: Rostock serious business problems.

Posted: Wed Feb 27, 2013 1:46 am
by mattknz
cambo3d wrote:
mattknz wrote:With regards to the current error--

"error:0 Extruder turned off. Mintemp triggered! ERRN5 m220 er stopped deu to errors"

I've checked the thermistors with my multimeter and they are about 117Kohms give or take at the rambo connector sockets. They are definitely working.

Mhackney had the same problem and gross and neither of them have had a fix.

I'm using the current git version of the marlin firmware.

have you looked at page 121 of the rostock assembly manual. there is a section on that minitemp error
That page would apply if the thermistor were not attached, but it is definitely attached. Perhaps the thermistor connector on the Rambo is dead. How can I change the location where the rambo expects the extruder thermistor to be?

Re: Rostock serious business problems.

Posted: Wed Feb 27, 2013 2:02 am
by aehM_Key
Depends what you expect.
I can agree more or less with all you points, but you have to see it more or less as a groudfunding project of some enthusiasts, than a product in the 5th version of a large company.
If you have a look at the pricepoint...it's literally only the price of the components plus a little extra. Factor 3-4 would apply for a usual consumer product.
So be happy about what you got for this little money and have fun figuring all this stuff out :) Most of the problems can be solved with a little time.

You could add the bad selection of the power supply: http://forum.seemecnc.com/viewtopic.php?f=54&t=1181 ;)

Re: Rostock serious business problems.

Posted: Wed Feb 27, 2013 2:26 am
by rs50pilot
Yeah the lcd part made me a little mad. Spent another 35 $ to buy the stuff to make the cables.
My parts are a little tapered but everything fits well.
The glass not having the cut out for the wiring is strange also.
But all in all I still feel its a good kit and it is just that. Got mine built in 20 hrs now I have to calibrate.

Re: Rostock serious business problems.

Posted: Wed Feb 27, 2013 3:44 am
by mattknz
So here is what I know. Both the Repetier firmware and the Marlin firmware read the T03 socket as a working thermistor whether I connect it to the heated bed or the extruder thermistor. This tells me that the problem is not firmware or the thermistors.

The most likely possibility I can think of is that one of the sockets on the Rambo is dead. If this is the case I need to change the pins.h file to a different socket.

I'm doing this by changing the following line in configuration.h:

#define EXT0_TEMPSENSOR_PIN TEMP_0_PIN

I'm changing it to...

#define EXT0_TEMPSENSOR_PIN TEMP_1_PIN

I then moved the connector to T01 and...

IT WORKED!!!

Rambo came with a dead T00 thermistor socket.

Re: Rostock serious business problems.

Posted: Wed Feb 27, 2013 8:34 am
by mhackney
In my case, there was indeed a "fix" posted a few down in my build thread. In my case, I had not hooked up my hotend thermistor because I was in a hurry and hadn't installed it yet. Once hooked up, the Marlin configuration did work.

As for your dead thermistor circuit on RAMBo, if you read my build thread you will see that I accidentally shorted mine and blew it. My fix was the same, change to a working port.

Re: Rostock serious business problems.

Posted: Wed Feb 27, 2013 5:35 pm
by tom10122
It's a kit, they tell you that you need soldering skills,it takes people that already built a 3d printer 12 hours top to make, You I am assuming are new so it is clear that you would need more time.

Re: Rostock serious business problems.

Posted: Wed Feb 27, 2013 9:56 pm
by v8tony
tom10122 wrote:It's a kit, they tell you that you need soldering skills,it takes people that already built a 3d printer 12 hours top to make, You I am assuming are new so it is clear that you would need more time.

I'd love to see someone build one of these in 12 hours... I didn't time my build, but, it was probably more like 50 hours... that doesn't count the time to make the custom cable and mount the LCD screen.

I tend to agree with this thread, but, I also agree that it's a DIY kit and I'm satisfied with the price I paid.

Tony

Re: Rostock serious business problems.

Posted: Thu Feb 28, 2013 3:32 pm
by tom10122
pretty sure I even saw someone build one in 8 , I Built my H-1 in 20 , then calibrated it for months XD

Re: Rostock serious business problems.

Posted: Thu Feb 28, 2013 5:45 pm
by JakeCShake
Just a perspective....my brother-in-law and I spent two weekends building this awesome machine. He is pretty good with software but not a pro. I worked in finance but have worked in plastic modeling for a long time. Together we put this machine together and had excellent results within three weeks. Neither one of us has ever worked with 3D printing nor engineering backgrounds. This kit is awesome and based on the community support....there is nothing out there like it. I was a little offended at the start of this thread...but realize people always want perfection. I wished it took me LONGER to build this kit because it gave noobs like me a chance to be involved in this new technology while learning all the Details and complexities of it. Without this experience, I would have never researched all that encompasses this marvel...Kisslicer, G-code, electrical engineering, delta prototypes, mechanical engineering, etc. If nothing else, I wish I had entered these fields now....AT BEST, I hope to pass those knowledge to my nephews and let them know this IS the future........especially for America where these skills will enable us to re-enter the manufacturing industry. Buying a pre-built is fine....but it definitely takes away from the problem solving skills that I think every child, and adult should benefit from today. We were an early kit, #6, I believe....and got along fine without GenB's guide (but definitely from his guidance and the forum)....just enjoy the moment. This thing is awesome...

Re: Rostock serious business problems.

Posted: Thu Feb 28, 2013 6:08 pm
by Polygonhell
I built mine over a long weekend, probably 15 hours total.
I had pretty good prints out of it inside a day or two, but it's not my first or second printer, so usually I have seen issues that arrise before.
It's BY FAR the most complete kit and one of the better documented I've seen.
I could only get decent quality prints in a day or two because I spent months doing it with my first printer

Having said that I really do wish that companies in general were clearer in what is involved in getting a kit running and how much messing around there is in getting the sort of prints you see bandied around.
I don't believe people are deliberately misleading, they just tend to understate the work involved or the multiple disciplines involved in getting something working and debugging it. I'm not picking on SeeMeCNC here quite the reverse if anything the MAX build is easier and better documented than their competitors, and they are very responsive to communication. This is just the norm across all the kit vendors.
I suspect a lot of people buy a 3D printer, thinking it's going to be like assembling a pice of IKEA furniture, then fail to either get it running or get a decent print out of it, finally giving up from frustration.
Having said that at the hobby printer level IMO you are no better off buying assembled, because when something doesn't work you have no clue where to start when debugging.

Re: Rostock serious business problems.

Posted: Thu Feb 28, 2013 7:43 pm
by jesse

Re: Rostock serious business problems.

Posted: Fri Mar 01, 2013 8:07 am
by timothysvec
Greeting's, I must also add my experience in regard's to the SeeMe CNC guy's. I call them on the phone from time to time..... To talk about 3 d printing, how I kill hot end's and general shoot the shit man talk. These are some of the nicest people I have ever deal with in my life. Saying you are going to try and derail their business by placing some nasty you tube video up is really telling...... Come on man..... You can do it. I got mine running. H1. And I'm a cook. It's a DYI kit! And I know you can improvise adapt and overcome. Just git up and do it. If you let that thing lay in the corner unfinished, with the whole WWW at your disposal..... That's a daum shame.... I'm rooting fou you. Now, go kick some ass and finish the job.

Re: Rostock serious business problems.

Posted: Fri Mar 01, 2013 4:40 pm
by badgerman
Ok, here is my two penneth as I feel this thread has some pretty bad feeling running through it.

I had a few teething issues with my H1 - a couple of missing bits, not totally complete instructions etc, but I can say that the process has given me greater understanding of the process of 3d printing and cnc controlled systems. I would not change the process for the world.

I appreciate that my previous comment can be compared to buying a expensive crap car so that you get the experience of fixing it, which I agree is a little silly. I do understand your frustration - our consumerist world gives us the expectation of fully resolved products and despite it being very good value, these kits do cost a fair bit (not pocket change) so I can sympathise.

However - lets get some context here. These are incredibly sophisticated machines at bargain basement price. Commercial machines with similar specification and capabilities would be thousands of dollars. While I can sympathise with your frustration I think that it is a bit strong setting out on a Youtube Jihad because you feel ripped off.


The SeemeCNC guys are helpful, they replaced my missing parts and pointed me to the missing areas of instructions or knowledge. Even upgraded my bearings for the trouble.

The community and forum is friendly and helpful, asked nicely all your questions will be resolved.

Re: Rostock serious business problems.

Posted: Fri Mar 01, 2013 4:46 pm
by mhackney
Gentlemen, the original poster has posted 4 times total. He joined on 2/26 and his last login was at 4 am on 2/27. I would suggest dropping this. Those of us who have actually built a printer or 2 and know what else is out there by way of manufacturers, kits, etc know the facts in this case. I won't be reading any more responses in this thread.

regards,
Michael

Re: Rostock serious business problems.

Posted: Fri Mar 01, 2013 5:25 pm
by badgerman
Fair play - this thread is somewhat redundant if the OP is not even reading it. Good call.

But I do think that for those new builders, without the considerable printer experience that you have, might be reassured by members contextualising such an inflammatory thread title.

Re: Rostock serious business problems.

Posted: Sat Mar 02, 2013 1:18 pm
by geneb
aaaaaand we're done.

I'll lock this and if the user still has an issue, a new thread can be opened.

tnx.

g.

Re: Rostock serious business problems.

Posted: Sun Mar 10, 2013 10:58 pm
by johnoly99
Ok guys, we apparently have a 'situation' with the OP of this thread. I am unlocking this topic, for reasons TBD if need be. Please, feel free to add any comments that you see fit, either for or against his claims. the OP has now posted two youtube videos, in which we feel he has made some rather blown up misleading lies, and has deleted all posts by me, and others, to further his case, not represent the truth. He has made no contact with us, and will not answer emails, so I would like to leave this thread open, for further discussions.

Re: Rostock serious business problems.

Posted: Mon Mar 11, 2013 3:44 am
by cambo3d
I just saw his review on youtube, while I agree with some of his thoughts about the rostock design, mainly the time it takes to assemble it and parts. I think it could be simplified somewhat as I posted in my "help me decide thread" that being said, I did research this so I knew what was involved.

I don't Understand why he didn't contact you guys after I suggested it. Sometimes you just can't help people that don't want to be helped and are set in there ways.

Some of the other things are a bit trivial. Like heat sinks or fans. for example: The heat bed mosfet is rated at 60v 89amps, the current that the onyx draws is know where near this rating to even need a heatsink. We already have a fix for a flatter more even heat distributing bed, Belt tensioners. All of which have a fix as an active member of the forum. He'd know what to do.

From researching on this forum it seems really easy to short out the thermistor connections. (hopefully there's a fix for this) Looks like this is what happened to him. On his initial setup.

with the lcd, some people don't realize that connectors or new harness needs to be made. (obviously that's not gonna be a problem anymore because we now have rambo adapter boards)

On his end, he didn't research this product enough and got burned. Had high expectations or didn't ask enough questions before he made his purchase or didn't read the specifics enough.
seemecnc did offer a refund but looks like he is deciding to keep it due to shipping overseas, which i don't blame him. This is the reason I rarely buy anything from overseas.
No one wants to lose money and shipping ain't free. Being overseas makes it worse.

On the other hand, there are also some quality control that needs to get better on the seemecnc side. skewed parts makes me nervous myself. Laser cut parts should be pretty darn square.

The fact that he refuses to get help from seemecnc just doesn't make sense but there's always that one guy on every forum that does this.

I would post a rebuttal video to his since he deletes all of yours.

Re: Rostock serious business problems.

Posted: Mon Mar 11, 2013 8:27 am
by mhackney
@cambo3d - I respectfully disagree about posting a rebuttal video. All that does is fuel the fire and will likely cause him to escalate. The best approach is to build on the successes of the Rostock, continue to innovate, support this forum and owners/builders of the machine. When I read reviews and do research for any product there is always someone who gives the product a 0 or 1 star rating and bad mouths it. That does not influence my decisions if there are 100s (or more) positive well written reviews. At this point SeeMeCNC has enough very happy customers and Rostocks on the market that one badmouther is not going to have any impact on the business at all. Anyone even slightly concerned would call or email the guys and ask directly.

I had a similar situation a few years ago, a "gentleman" in Canada bought a copy of my book from my publisher. Literally the day he received it, he wrote my publisher an email and said the book was the most worthless piece of crap he had ever read, he wished he hadn't wasted his money, that normally he would donate "bad" books to his local library but this book was so bad he couldn't do that. I of course was devastated and shocked. At the time I had over 200 customers and well over 50 positive reviews - a REALLY high percentage for any product. Today I have sold thousands and have had nothing but praises for the book and the service is provides to the fly fishing community. There is one in every crowd and in this case, turns out that one was literally off his meds. I found out last year from a friend of his (who bought several of my books and reel kits that "Joe frequently has these tirades when he stops taking his depression medication". Did "Joe" throw the book away? Of course not, and I understand he successfully built a fly fishing reel using it.

My last comment on this matter - anyone spending $1000 on anything (especially with overseas shipping) should absolutely do all of the research necessary to be confident in the product and the company behind it. In this case, they should also go in having read everything they can about 3D printing. This is a wild frontier right now, not a mature commodity product. Unfortunately, the hype that's been building around 3D printing is encouraging people to enter the hobby who most likely should not or should at least do a lot of research before hand. A simple book search on Amazon should be proof enough that these are the early days!

Re: Rostock serious business problems.

Posted: Mon Mar 11, 2013 9:15 am
by geneb
As far as I can tell, the only "fact" in the video was that there was indeed a Rostock MAX present at the time it was filmed.

g.

Re: Rostock serious business problems.

Posted: Mon Mar 11, 2013 4:57 pm
by tom10122
I Honestly do not understand where he gets his facts. It is a kit.