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Missing Parts

Posted: Sun Apr 06, 2014 12:53 pm
by 3DR
I started to build my v2 the other day, was a bit disappointed to find 5 of the 6 u joint spring clip parts missing, someone obviously can't count at SeeMeCNC :) I'll have to endure extra shipping time to the UK too so this will delay the build which is a pity.
u-joints.jpg
As advised in the manual I've emailed support but so far had no response, whats a normal response time for SeeMeCNC?

Re: Missing Parts

Posted: Sun Apr 06, 2014 1:16 pm
by Glacian22
I think they've been at a big thing in New York this week, which might slow down their response time. Still, they need to get you some parts so you can get on with your build! :D

Re: Missing Parts

Posted: Sun Apr 06, 2014 3:21 pm
by JohnStack
If you know of another 3D Printer, the parts are also online.

There is a UK Distributor as well but they are not on the website.

(I've emailed John/Steve)

Re: Missing Parts

Posted: Sun Apr 06, 2014 3:29 pm
by PartDaddy
Sorry about that. We just hired a couple new people. I will put them through the "bottles of beer" test again, and see if they pass... :roll:

Re: Missing Parts

Posted: Sun Apr 06, 2014 4:03 pm
by 3DR
JohnStack wrote:If you know of another 3D Printer, the parts are also online.

There is a UK Distributor as well but they are not on the website.

(I've emailed John/Steve)
Thanks John.

Re: Missing Parts

Posted: Sun Apr 06, 2014 4:07 pm
by 3DR
PartDaddy wrote:Sorry about that. We just hired a couple new people. I will put them through the "bottles of beer" test again, and see if they pass... :roll:
Arh I see! the one with only one finger must have packed that bag :D
Email response received, thanks PartDaddy ;)