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I get all sorts of stuff from Canada and have not paid duties/taxes on anything. Last week I ordered a spool of filament from a Canadian company (Tinkering) and I see on the shippers tracking site that "Held Customs Awaiting Payment Of Duties/taxes By Receiver ". I called the shipper but they were no help. Anyone have any idea what's going on and more importantly, what I can do?

cheers,
Michael

I wolud say to pay the duties/taxes when the package arrives.

I would be fine with that but the website says "Held customs..." It does't look like they will deliver it and I had not been notified. I only found out because I went to track the package.

Maybe its just a human error???

Might be, I can't do anything until tomorrow anyway.

I've recently sent a bunch of things to Canada, today I received a note that one is being held for duty payment.

I wonder if some law changed at the first of the year? I sent a package to Canada today myself so it will be interesting to see what happens with it.

What service was used to move your US bound shipment (who are you tracking through)?

My Canada bound shipment is UPS Standard (International Ground).

I have never received any statement about duties or taxes receiving packages from Canada but Canadians always pay duties on packages to them from just about anywhere.
Customs would be the ones to contact, they handle the duties. As far as I have heard or read, there is no duties placed on packages to the USA.
But now that Republicans have the House and Senate, expect anything. The first day in office they submit a bill to cut the monthly pay of disabled Social Security recipients
by 20% so now I can expect a 20% cut in my pay. I think everything will work out Michael and I wish I could tell you how to call Customs and try to get your problem fixed.
Take Care!

If it doesn't work itself out fairly soon, seems like the shipper owes you a refund for product not received. Hopefully you paid by credit card, because then you have options if the seller doesn't agree.

It was a shipped by TNT. This morning the tracking says "shipment received at TNT location" so that probably means it's clear and at TNT for delivery. I'm probably ok. I'm not worried about losing money, I'm covered for that. But the was the ONLY source for honey colored PLA I could find and I NEED that!

cheers,
Michael

honey colored? Printing a bee hive??

Went and looked it up, thats a cool color. Like thier soda too...

I have a customer who wants a custom printed real to match an antique fiberglass Scott flyrod. I have the perfect brown like the wraps on the rod but the honey was hard to chase down!

In my experience it's just random chance if things get held up at the border. Typically they make it through pretty fast but occasionally they must pick out certain packages or trucks for a more thorough search or something which takes longer and shipment gets delayed. If they end up slapping duty/taxes on it I think it would probably show up COD for the receiver.